Your orders are shipped on business days only (Business days are Monday to Friday), exceptions apply to certain rural areas based on geographic location and environmental factors such as weather.

Please note, during holiday or promotional periods (such as boxing week or other federal holidays), delivery times can be impacted resulting in delayed shipments. This is due to holiday hours being in effect and significant increases in order volume.

Packages returned to the iVidar warehouse due to incorrect shipping information will be given a PRODUCT REFUND.

We are unable to ship expedited orders to a PO box address.

We are not responsible for any items/packages lost during transit or if it has been tracked as delivered.

The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country. Please contact your local customs office for further information.